Support

Questions about your account, coins, purchases, or anything else? Send us an email and we'll get back to you within 24 hours.

support@circleroyale.com

We reply within 24 hours · Include your username or device type to help us faster

COMMON QUESTIONS

Is Circle Royale real gambling? Can I win real money?

No. Circle Royale is a play-money social casino for entertainment only. All coins are virtual and have no real-world monetary value. Nothing you win or lose has any cash value. No prizes can be redeemed.

I made a purchase but didn't receive my coins.

In-app purchases are processed by Apple or Google. If your payment went through but coins didn't arrive, force-close and reopen the app — purchases typically restore automatically. If the issue persists, email us at support@circleroyale.com with your order confirmation number.

Can I get a refund?

Refunds are handled by Apple or Google, not by us directly. For iOS purchases, visit reportaproblem.apple.com. For Android, visit the Google Play order history and request a refund there.

How do I turn off my camera?

Tap your own seat bubble at any time during a game — a menu will appear with camera and microphone toggles. Camera use is always optional. You can also revoke camera permission entirely in your device Settings → Circle Royale → Camera.

How do I set a spending limit or take a break?

Go to Settings inside the app and tap "Responsible Play". From there you can set a daily purchase limit, start a break (1, 7, or 30 days), or contact us for permanent self-exclusion. See our full Responsible Play Policy.

How do I report another player's camera?

Tap the player's seat bubble during a game and select "Report". Our moderation system reviews reports and applies camera bans for violations. You can also mute any player's audio from the same menu.

How do I delete my account?

Email support@circleroyale.com with the subject "Delete my account" from the email address associated with your account. We'll process the deletion within 30 days and confirm by email. All associated data will be removed per our Privacy Policy.

The app is crashing or not loading.

Try force-closing and relaunching the app. If that doesn't help, check for an app update in the App Store or Google Play. If the issue continues, email us at support@circleroyale.com with your device model and OS version.